Our client specializes in providing iPad mounts for golf courses in Taiwan. Their mounts are used to enhance the golfing experience by allowing easy access to digital services directly from the golf carts.
Challenge
The original mount design required the use of five knobs to secure the iPad, it’s too complicated for users. The client wanted a simpler, more efficient solution for the operation process.
Solution
We redesigned the iPad mount, replacing the five-knob system with a user-friendly version that allows the tablet to be placed and secured with one hand. This simplified the mounting process, making it much easier for users to operate.
Results
1. Customer satisfaction increased by 50%, as users found the new design more convenient and easier to use.
2. The rate of customer complaints dropped by 10%, reflecting the improved user experience and reliability of the new mount.
Client Feedback
The client expressed gratitude for our innovative solution, noting that it helped them attract more customers to their services by improving the overall experience for golf course visitors.